Refund policy

Vinyl, tint and PPF

All film is custom manufactured to a specific order and is not returnable or exchangeable. Order carefully and completely, and ask every question before placing the order — we always recommend buying a sample first. Items are sold as described; no change or alteration to an item (other than color or finish before shipment) is grounds for a return. All special-order products are nonrefundable and nonexchangeable.

If a return is accepted

Shipping is nonrefundable and a 30% restocking fee applies to converted rolls. Full unopened rolls, if accepted, carry a 10% restocking fee. A 30% restocking fee applies to all vinyl, tint and PPF returns.

Printed products

We do not accept returns on printed products — camouflage, nature, paint splatter, animal print, stone, galaxy, rust and the like. These are printed to order and are final sale.

Altered products

Products altered from their original state are not valid for warranty claims: laminating a color-change film to alter its finish, printing on color-change wrap, and similar. We will still attempt to file the claim and speak to the necessary reps, but nothing is guaranteed.

International orders

Manufacturers do not offer warranty or replacement on product shipped outside the United States. All international sales are final, and we cannot take responsibility for defect or product failure on those orders.

Defects and shortages

We replace or exchange products only when a company representative deems them incomplete or defective. Everything is quality-checked for flaws and completeness before it ships. Tell us about an incomplete order, defect, shortage or exception within 14 days of receiving it. There are absolutely no replacements, exchanges or refunds once the product is installed.

Lot and batch variation

Products are produced in different lots, so we cannot guarantee a color or pattern match across multiple rolls on the same project, or when ordering to repair an existing wrap. Manufacturers are always making changes and improvements to the film.

Installation

We do not guarantee any application of our films. We are glad to help with installation tips, but we cannot be held responsible for installation failure, and we are not responsible for labor costs — manufacturers do not typically compensate labor.

Filing a claim

A claim must be sent back inside the manufacturer’s filing window, usually a maximum of 30 days depending on the manufacturer. Past that window we cannot issue any replacement. Claims require photos, and the material must come back so the manufacturer can test it. Most manufacturers do not refund granted claims — you receive a credit toward a future order, which must be used within 6 months of issue. We cannot be held accountable for film not handled through that procedure.

Wrong or refused orders

We are not liable if you order the wrong product. If what arrives does not match the description, contact us immediately and we will resolve it. If a shipment is refused or returned because of an incorrect address, you are responsible for the re-shipping fees. Shipping costs are refunded only where the return is the result of our error.

Tools, accessories and liquids

Must be in original condition and unopened; used or opened product is not eligible. Request the return within 15 days of receiving the item. A 30% restocking fee applies if the return is accepted, and return shipping is the buyer’s responsibility — if we provide a label, the fee is deducted from the refund.

Everything else

You have 30 days from receipt to return an item. To be eligible, the product must be returned unopened and unused, and you cover all return shipping, which is nonrefundable. Once the return is approved and received, we process the refund to your original payment method, less all shipping we paid. Some items are subject to a restocking fee.